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Office Services

Billing Information

We mail out billing statements the last day of each month. The bills are due the 10th of each month and a 10% penalty (forfeited discount) will apply for late payments to your account. If no arrangements have been made prior to the 24th of each month with the billing clerks, we will disconnect your service on the 24th of that month.

Customer Charge

The customer charge that is listed on your bill each month is the flat monthly fee needed to cover all of the fixed costs of the District. These costs include the maintenance and repair of all the system lines, services, meters, transformers and substations. It also includes the labor and transportation for that maintenance, insurance, office expenses and uncollectable bills.

Service Request

If you are a new customer we request that you come into the office. We require a deposit of $50 if you are the owner of the property, and if you are renting the property the deposit is $150.  We do not accept letters of credit and all customers must pay a deposit at the time the service is going into their name. You can print the form prior and fill it out to bring with you.      print service request form

Budget Billing

Your account can be set up on budget billing based on the last twelve months. We do require that you have twelve months usage with us before you can be on budget and you have to be setup on ACH payments.

ACH Payments

Automatic payments from your checking account. The form needs to be filled out, and a void check needs to be attached. Please drop off at the office or put in the mail.      print autobank form

Rebates

We offer Energy Efficiency Credits (rebates) through Tri-State Generation & Transmission. Available items include: heat pumps, electric water heaters, electric thermal storage, Energy Star rated refrigerators, freezers, washers, dryers, dishwashers and air-conditioners, and LED lighting.  Contact the office and Dael would be glad to help you with the rebate process, you will need to have any receipts or invoices from your purchase.

 

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