We have hard working employees here at Roosevelt Public Power District that can help you with any questions that you may have.
Here in our Engineering Department we can help you with new services, service and system improvements, old services and underground locates.
New Service
If you are looking at putting in a new service please contact our office and Jake Gonzales, our staking engineer, will be glad to meet with you about options and costs of your new service.
Upgrades
If you feel your service is not adequate, Jake will review your needs and give you options for upgrading your service.
Old services
If you have services that have not been used for some time, please notify us and we can have them retired.
Locating Underground Lines
Call 811 and all appropriate companies will be notified to come and locate underground lines. We do not locate private lines.
Oversized Loads
If you are going to be moving an oversized load through our district, please fill out this form and contact our office. There will be a deposit determined by the route.
Billing Information
We mail out billing statements the last day of each month. The bills are due the 10th of each month and a 10% penalty (forfeited discount) will apply for late payments to your account. If no arrangements have been made prior to the 24th of each month with the billing clerks, we will disconnect your service on the 24th of that month.
Customer Charge
The customer charge that is listed on your bill each month is the flat monthly fee needed to cover all of the fixed costs of the District. These costs include the maintenance and repair of all the system lines, services, meters, transformers and substations. It also includes the labor and transportation for that maintenance, insurance, office expenses and uncollectable bills.
Service Request
If you are a new customer we request that you come into the office. We require a deposit of $50 if you are the owner of the property, and if you are renting the property the deposit is $150. We do not accept letters of credit and all customers must pay a deposit at the time the service is going into their name. You can print the form prior and fill it out to bring with you.
Budget Billing
Your account can be set up on budget billing based on the last twelve months. We do require that you have twelve months usage with us before you can be on budget and you have to be setup on ACH payments.
ACH Payments
Automatic payments from your checking account. The form needs to be filled out, and a void check needs to be attached. Please drop off at the office or put in the mail.
Recurring Credit/Debit Cards
Recurring payments from your Credit/Debit Cards. This form needs to be filled out & returned to our office in order to get this service set up.
Rebates
We offer Energy Efficiency Credits (rebates) through Tri-State Generation & Transmission. Available items include: heat pumps, electric water heaters, electric thermal storage, Energy Star rated refrigerators, freezers, washers, dryers, dishwashers and air-conditioners, and LED lighting. Contact the office and Kande would be glad to help you with the rebate process, you will need to have any receipts or invoices from your purchase.
Our Operation Department has many responsibilities.
Outages
The crew is on call 24 hours a day, seven days a week to help you out if you are having an outage. Call this number any time 308-635-2424; you will be reaching our dispatch center, who will contact the lineman. It is a good to know your account number, address or meter number to help them get the lineman to the correct location.
Maintenance
Tree-trimming, pole change outs, and other work on the power lines.
Service Improvements & New Construction
Once you have been in contact with the engineering department, the crew will complete the work for you.
Other
Meter Reading, Connects & Disconnects, Light repairs and many other things to keep the power on.
308-635-2424